These Terms of Use (“Terms”) are a contract between you and Poolzy Mobility Private Limited (“Poolzy”, “we”, “us”) for the Poolzy mobile app on Google Play and the Apple App Store (the “Service”). Poolzy is not offered as a web app. The website at poolzy.in publishes these Terms and other information. It is not a place to book or host a ride.
Please read these Terms with our Privacy Policy and our community standards. They are written to be understandable and to sit alongside the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 where they apply to us as an intermediary, the Indian Contract Act, 1872, and the Consumer Protection Act, 2019. They do not replace advice from your own lawyer.
1. Acceptance of Terms
By creating an account, tapping to accept, or using the Service, you agree to these Terms. If you do not agree, do not use Poolzy.
You must be able to accept a binding contract. If you use Poolzy on behalf of a company, you confirm that you have authority to bind that company, and “you” includes that company.
2. Eligibility
- You must be at least 18 years old.
- You must have legal capacity to enter a contract under the Indian Contract Act, 1872.
- You must use Poolzy for commute cost-sharing between people who choose to travel together, not as a commercial passenger service.
- You must give information that is true and keep it up to date.
3. Nature of the platform
Poolzy is a technology platform that helps verified professionals discover, connect, and coordinate shared office commutes. Poolzy only facilitates introductions and the tools around them.
Poolzy is not:
- a taxi service, transport company, cab operator, ride-hailing service, or travel agency
- an employer of any user
- your agent, partner, or joint venturer
- the owner of any vehicle used in a commute
- in control of, or supervising, any ride
Every ride is a voluntary arrangement between users. Poolzy does not employ drivers, does not own vehicles, and does not direct how a commute is driven. We do not guarantee any user’s behaviour, punctuality, vehicle, or identity beyond the checks described in the app.
You decide whether you are comfortable sharing a ride. Verification reduces risk. It does not remove it. Poolzy does not guarantee safety.
4. Account registration
You create an account in the mobile app with your mobile number and a one-time password. You are responsible for activity on your account and for keeping your phone secure. Tell us promptly at contact@poolzy.in if you believe someone else is using your account.
One person, one account. You may not sell, transfer, or share your account.
5. Identity verification
Before you can search, book, or host, you must generally:
- verify your mobile number
- verify a company work email. Personal inboxes such as Gmail, Yahoo, and Outlook are not accepted for this check, except where we expressly allow a test account
- hold an active Poolzy Plus membership, or an eligible waiver shown in the app
A badge means Poolzy completed the checks then in the app. It is not a promise that every detail is correct, and it is not an endorsement by Poolzy, your employer, or any government authority. We may ask you to verify again if our checks change. You must not help anyone bypass verification.
6. User responsibilities
You are solely responsible for your decisions on Poolzy, including whether to offer a seat or accept one. You agree to:
- use the Service only for lawful commute sharing
- treat other members with respect
- keep your profile accurate
- communicate delays in the in-app chat
- follow our community standards and these Terms
- comply with traffic laws and every other law that applies to you during a ride
7. Ride hosting rules
If you publish a ride, you agree that:
- the route, time, seats, and contribution you show are accurate
- you will host only if you can lawfully drive and the vehicle is fit for the trip
- you are sharing a commute and its cost, not running a taxi or hire service
- you will accept or decline requests in good faith
- you will confirm or dispute a peer-to-peer payment honestly
A host cancellation can also cancel open requests on that ride.
8. Rider responsibilities
If you book a seat, you agree to:
- be ready at the agreed place and tell the host promptly if you are late
- pay the agreed contribution directly to the host, usually by UPI, and mark it in the app when you have sent it
- give an accurate payment reference if the app asks for one
- respect the host, the vehicle, and other passengers
9. Professional conduct
Poolzy is a community of working professionals. You will not use it to harass, pressure, or mislead anyone, including through chat, feedback, or a profile. Professional context on a profile is context only. It is not a job offer and not a statement by that person’s employer.
10. Community guidelines
Our community standards are part of these Terms. They describe how members are expected to behave: with respect, honesty, and care for one another’s time and safety. If the standards and these Terms ever conflict on a legal point, these Terms prevail.
11. Safety guidelines
You are responsible for your own safety choices. In an emergency, call 112 first.
- Safety tools in the app can open your phone’s dialer or messages app so you can contact someone you saved. You place the call or send the message. Poolzy does not do that for you and does not track your live location.
- Meet only where you are comfortable. You may decline any ride.
- Do not share a ride if you are unfit to travel or to drive.
Poolzy does not guarantee that a commute will be safe, on time, or free of harm.
12. Prohibited activities
You must not:
- use a fake identity, impersonate someone, or misuse verification
- harass, abuse, threaten, stalk, or discriminate against anyone
- break the law, including carrying prohibited or dangerous items
- drive recklessly, or drive after drinking alcohol or using drugs
- solicit, spam, or use Poolzy for a commercial taxi or hire business
- scrape, reverse engineer, or attempt unauthorised access to the Service
- interfere with payments, scores, or safety tools
- post content you have no right to share
We may remove content, limit features, or suspend or permanently ban an account, with or without notice, if we believe these rules were broken.
13. Vehicle requirements
If you host, you represent that:
- you hold a valid driving licence for the vehicle
- the vehicle is legally registered, roadworthy, and insured as required by law
- you hold any permit that Indian motor-vehicle law requires for the way you use the vehicle
- the vehicle details you enter, including model and registration, are true
Poolzy does not inspect vehicles and does not confirm licence, insurance, or permit status.
14. Driver responsibilities
The person driving is responsible for the drive. That includes speed, route choices in traffic, the condition of the vehicle, and compliance with the Motor Vehicles Act and other traffic rules. Poolzy does not supervise the drive and is not liable for how it is carried out.
15. Payment terms
- Ride contributions are paid directly between rider and host, typically by UPI to the host’s UPI ID. Poolzy does not collect that money, does not hold it, and does not guarantee that it will be paid or received.
- Poolzy’s platform fee on a ride is currently ₹0. Membership fees are separate. We may change fees later. Any change will be shown in the app before it applies to you.
- If a rider marks a payment as sent, the host should confirm receipt. If the host does not respond within about 24 hours, the app may mark the payment as confirmed, as described in the app. That status is a record between users. It is not Poolzy receiving the money.
- A seat may expire if payment is not completed in the time shown in the app.
- Either person may record a payment dispute in the app. We may look at it for platform integrity. We are not a payment intermediary and we do not decide UPI disputes between you and your bank or the other member.
Digital payments that go through a payment provider are also subject to that provider’s rules and to Reserve Bank of India directions that apply to that provider.
16. Cancellation policy
Either person may cancel in the app. When riders have already joined, a cancellation changes the Reliability part of the commute score:
- more than 2 hours before departure: −2
- within 2 hours: −5
- within 1 hour: −8
A host who cancels when no rider has joined does not lose Reliability points for that cancellation. A no-show, by a host or a rider, is −10 Reliability and may lead to further limits on the account. The score is an automated signal. It is not a finding of fault by a court and not a guarantee of character.
17. Refund policy
Ride contributions. Because those payments go from one member to another, Poolzy cannot refund them. Any return of a ride contribution is a matter between the members, unless a law says otherwise.
Poolzy Plus. Membership fees are handled as described at checkout and in section 18. Where the Consumer Protection Act, 2019 gives you a right that we cannot waive, that right still applies. For a billing question, email contact@poolzy.in.
18. Subscription terms
Poolzy Plus is a membership that unlocks search, booking, and hosting. It is separate from ride contributions.
- Fees are collected by Razorpay using the methods Razorpay offers, such as UPI.
- The price, billing period, and any GST are shown in the app before you pay.
- The membership renews for the period shown at checkout unless you cancel before the renewal time shown in the app.
- Referral waiver months, if the app offers them, follow the rules shown in the app. A new member generally must apply a code within 48 hours of signup. Rewards require a genuine referral and a qualifying commute. We may change or stop the referral programme.
19. Taxes
Prices in the app may include GST. The tax amount, where it applies, is shown before you pay. We do not give tax advice. You are responsible for any tax that the law places on you because you host or ride, separate from GST on Poolzy Plus.
20. User content
You keep ownership of the text, photos, and messages you submit. You give Poolzy a non-exclusive licence to host, display, and store that content so we can run the Service. You confirm you have the right to share it.
We may remove content, without notice, if we believe it breaks these Terms, the community standards, or the law, or if we must do so to operate the Service. As an intermediary we may also act on a valid legal notice. Removing content does not mean we monitor every message.
21. Intellectual property
Poolzy, the app, the logo, and our software belong to Poolzy or its licensors. We give you a personal, limited, revocable licence to use the app for your own commute sharing. You may not copy, modify, or resell the Service.
22. Privacy
Our Privacy Policy explains what personal data we collect and why. It is part of how we handle your information under the DPDP Act. These Terms do not reduce the rights that law gives you.
23. Location services
Matching uses the places you enter, such as home, work, pickup, and drop. Device location is optional and is used only if you allow it, for example to centre a map while you choose a place. You can refuse that permission and still type an address. We do not track your live location during a commute and we do not offer a live location-sharing link.
24. Third-party services
The app uses services from others, including:
- Firebase, for sign-in, data storage, notifications, and app security
- Google Maps, for address search, geocoding, and routing
- Apple MapKit, to show the map on iPhone
- Razorpay, for Poolzy Plus payments
- Apple and Google Play, for app distribution and, if you choose them, their sign-in options
Those services have their own terms. We are not responsible for their outages or for what they do outside our instructions.
25. Platform availability
We work to keep the app available, but we do not promise uninterrupted or error-free operation. We may change, suspend, or withdraw a feature, a city, or the Service. Poolzy may open city by city. You can book or host only in the markets and corridors the app allows.
26. Suspension and account termination
We may suspend or close an account if you break these Terms, create a safety or fraud risk, or if the law requires it. We may do so with or without notice where we reasonably need to.
You may delete your account in Settings → Delete account. Deletion waits if you still have an upcoming confirmed ride. Our Privacy Policy explains what we delete and what we may need to keep.
27. Limitation of liability
To the fullest extent Indian law allows, Poolzy and its directors, employees, and affiliates are not liable for:
- accidents, personal injury, or death
- property damage or theft
- disputes between users
- delays, missed rides, traffic, or weather
- misconduct by a user
- the condition of a vehicle or how someone drives
- a payment that fails between users
- loss of profits, data, or goodwill, or indirect or consequential loss
Nothing in these Terms limits liability that Indian law does not allow us to limit, including liability for fraud and rights you have as a consumer under the Consumer Protection Act, 2019.
28. Indemnification
You will indemnify Poolzy and its directors and employees against claims, losses, and reasonable legal costs arising from your use of the Service, your rides, your content, or your breach of these Terms or the law. This does not apply to the extent a claim is caused by our own fraud or by something the law does not let us shift to you.
29. Disclaimer of warranties
The Service is provided “as is” and “as available”. We do not warrant that it will be uninterrupted, error-free, or fit for a particular purpose, except for warranties that Indian law does not allow us to exclude. We do not warrant the conduct, identity, licence, insurance, or vehicle of any user.
30. Force majeure
We are not liable for a failure or delay caused by something beyond our reasonable control, including natural disasters, epidemic, war, riot, government action, power or network failure, or a failure of an app store, map provider, or payment provider.
31. Governing law
These Terms are governed by the laws of India, including the statutes named at the top of this page where they apply, and by the laws of the State of Maharashtra where those laws apply to the subject matter.
32. Jurisdiction
Subject to section 33 and to rights that must be heard elsewhere, the courts at Pune, Maharashtra, India have exclusive jurisdiction. This does not stop you from approaching a consumer commission if the Consumer Protection Act gives you that right.
33. Dispute resolution
- Talk to us first. Please email contact@poolzy.in and try to resolve the issue in good faith.
- Mediation. If we cannot resolve it, either of us may propose mediation. Mediation happens only if both agree.
- Arbitration. We will not force you into arbitration. If, after a dispute has arisen, both of us sign an agreement to arbitrate, that arbitration will be under the Arbitration and Conciliation Act, 1996, seated in Pune, in English, before a sole arbitrator.
- Courts. Disputes that are not settled and are not covered by a later arbitration agreement are brought in the courts at Pune, except where a consumer forum or another forum must hear them.
34. Changes to these Terms
We may update these Terms. We will change the effective date and, for a material change, tell you in the app or by email where that is reasonable. If you keep using Poolzy after the new date, the updated Terms apply where the law allows. If you do not agree, stop using the Service and delete your account.
Effective date: 20 October 2026
35. Severability
If a court holds that part of these Terms is invalid, the rest stays in force. The invalid part will be read as far as the law allows, or removed if it cannot.
36. Entire agreement
These Terms, the Privacy Policy, and the community standards are the whole agreement between you and Poolzy about the Service. They replace earlier oral or written statements about the same subject. A failure by us to enforce a term is not a waiver.
37. Contact information
Questions about these Terms, billing, or the Service:
Poolzy Mobility Private Limited
CIN: U63122ME2026PTC476533
Email: contact@poolzy.in
Website: https://poolzy.in